App Support

Control your show
from anywhere.

CueSuite Mobile lets you control your iPad's cue playback wirelessly from anywhere in the venue. Find answers and setup guides here.

Frequently Asked Questions

FAQ

You need an iPad running the CueSuite app (the iPad version), and an iPhone with CueSuite Mobile installed. The two devices must either be on the same Wi-Fi network, or within Bluetooth range of each other.

CueSuite Mobile is a companion remote-control app — it does not play audio itself. All audio plays through your iPad.

Tap the Connect button in the top bar. You have three options:

Scan for iPads on Wi-Fi — automatically discovers CueSuite iPads on your local network using Bonjour. Both devices must be on the same Wi-Fi network and CueSuite must be open and visible on the iPad.

Enter IP Manually — type the Wi-Fi IP address shown in CueSuite's gear menu on the iPad. Useful if automatic scan doesn't find the device.

Scan for Bluetooth iPads — discovers nearby CueSuite iPads over Bluetooth LE. No Wi-Fi required. Make sure Bluetooth is enabled on both devices.

Make sure both your iPhone and iPad are connected to the same Wi-Fi network — not one on 2.4 GHz and the other on 5 GHz if they are separate SSIDs. Guest networks sometimes block device discovery; try a standard home or personal hotspot network.

Confirm that CueSuite is open and in the foreground on the iPad — iOS may suspend the networking server if the app is backgrounded for a long time.

If scanning still fails, use Enter IP Manually and type the address shown in CueSuite's ⚙️ gear menu.

The first Bluetooth scan sometimes completes before the iOS Bluetooth radio finishes initialising. Tap Scan Again in the results sheet — subsequent scans reliably find the iPad once the radio is ready.

Make sure CueSuite is open on the iPad, Bluetooth is enabled on both devices, and the devices are within roughly 10 metres of each other.

If the connection badge shows green but the cue list is empty, the iPad may not have sent its state yet. Tap Disconnect then reconnect — the app requests state immediately on connection.

Also verify that CueSuite is in the foreground on the iPad and has at least one cue added.

The iPad's CueSuite app has a password set in its ⚙️ gear menu. Enter that same password here to authenticate. If you don't know the password, ask whoever configured the iPad, or open the iPad app and clear the password field in the gear menu.

This was a known issue in earlier versions that has been fixed. CueSuite Mobile now distinguishes between an intentional disconnect (tapping the Disconnect button) and an unexpected drop. Only unexpected drops trigger an automatic reconnect attempt.

If you are still experiencing this, make sure you are running the latest version of CueSuite Mobile.

Getting Started

Setup Guide
ℹ️ CueSuite Mobile requires CueSuite on an iPad to be open and running. The iPhone app is a remote control — it does not play audio on its own.
1
Prepare the iPad
Open CueSuite on your iPad and make sure your cues are set up. Tap the ⚙️ gear icon to see the device name and Wi-Fi address. Optionally set a password to restrict remote access.
2
Open CueSuite Mobile on your iPhone
Launch the app. You'll see a "Not connected" status bar at the top and an empty cue list below.
3
Connect to your iPad
Tap Connect and choose your preferred method — Scan for iPads on Wi-Fi (easiest), Enter IP Manually, or Scan for Bluetooth iPads. Select your iPad from the list that appears.
4
Enter a password if prompted
If the iPad has a password set, a prompt will appear. Enter the password configured in CueSuite's gear menu. Once authenticated, the full cue list loads.
5
Control playback
Tap any cue title in the list to play it. Use the transport buttons (play/pause, stop, fade out) in the now-playing section. Tap a purple marker button to jump to a named moment within the current cue.

Connecting to Your iPad

Wi-Fi & Bluetooth

Wi-Fi is the recommended option for most shows. It provides faster state updates and works well anywhere on a local network. Both devices must be on the same Wi-Fi network.

Bluetooth LE works without any Wi-Fi infrastructure, making it ideal for venues with unreliable or restricted Wi-Fi, or for quick rehearsals. Range is typically around 10 metres and update frequency may be slightly lower than Wi-Fi.

Open CueSuite on the iPad and tap the ⚙️ gear icon. The Wi-Fi address (e.g. 192.168.1.100) is displayed in the sheet. You can also tap Copy IP to copy it to the clipboard and paste it into the iPhone's manual entry field.

Open CueSuite on the iPad, tap the ⚙️ gear icon, and edit the Device name field. Tap Save. The new name is used for both Bluetooth advertisements and the Wi-Fi Bonjour service name, so it will appear correctly in both scan lists next time you connect.

For Wi-Fi: move the iPad and iPhone closer to the Wi-Fi access point, or use a dedicated personal hotspot from the iPhone to create a private network just for the two devices.

For Bluetooth: reduce the distance between devices and remove obstructions. Bluetooth LE can be affected by dense crowds and large metal structures in venues.

Make sure CueSuite remains in the foreground on the iPad — iOS may throttle background networking for apps that are not actively displayed.

Controls & Now Playing

Using the App
🎛️ All transport commands (play, pause, stop, fade out, marker jumps) are sent to the iPad in real time. The now-playing display updates live as the iPad plays audio.

Scroll the ALL CUES list at the bottom of the screen and tap a cue's title. This sends a play command to the iPad, which starts the cue from the beginning. Cues without an audio file assigned are shown in a lighter colour and cannot be tapped.

Alternatively, tap the large play button in the transport section when nothing is playing — this opens a picker listing all available cues.

When a cue with markers is playing, the MARKERS section shows one purple button per marker. Tap any button to jump to that position on the iPad instantly. Each button shows the marker name and its start (and optional end) time.

You can also tap the purple marker count badge (e.g. "3 markers") on a cue in the ALL CUES list — if that cue is currently playing you'll see a picker; if it isn't playing yet you'll be asked to play it first.

The Fade Out button (speaker with slash icon) sends a fade-out command to the iPad, which gradually reduces the volume over approximately one second and then stops playback. This is the same as pressing Fade Out directly on the iPad.

The now-playing card shows the current cue title, a LIVE indicator when audio is actively playing, the active marker name (if a marker is in use), a progress bar with elapsed and remaining time, and the next cue title if a Next Cue chain is configured on the iPad.

CueSuite Mobile receives state updates from the iPad every 100 milliseconds while a cue is playing. If updates appear choppy or infrequent, it typically means the connection is experiencing latency. Over Wi-Fi this is rare; over Bluetooth it can occur if the devices are at the edge of range.

Moving the devices closer together or switching to Wi-Fi connection usually resolves this.

Contact Support

Get Help

Can't find what you're looking for? Reach out and we'll get back to you as soon as possible.

✉️
Email Support
For connection issues, bug reports, or questions about CueSuite Mobile. We aim to respond within 2 business days.
support@cornerstonelabs.info
🎛️
iPad App Support
Questions about CueSuite on iPad — adding cues, markers, audio setup, and more.
CueSuite Support Page
🔒
Privacy
Questions about how CueSuite Mobile handles your data or device permissions.
Read Privacy Policy
⏱️ CueSuite is maintained by a small independent team. We appreciate your patience and will do our best to respond promptly to all support requests.